Customer Service Call Statistics

  Calls Answered Calls Abandoned Total Inbound Calls Abandon Rate Claim Filing Resolved
Phone Skips
Resolved
Mail Skips
September 2015 2643 5 2648 0.19% 309.53 89% 93%
October 2015 2654 5 2659 0.19% 309.73 85% 86%
November 2015 2240 9 2249 0.40% 309.21 87% 100%
December 2015 2392 9 2401 0.32% 309.16 89% 90%
January 2016 2954 7 2961 0.24% 308.82 84% 94%
February 2016 3029 4 3033 0.13% 310.00 92% 100%
March 2016 2971 7 2978 0.24% 310.00 85% 100%
April 2016 2416 11 2427 0.33% 310.00 77% 44%
May 2016 2650 3 2653 0.11% 310.00 91% 100%
June 2016 2464 9 2473 0.36% 309.00 88% 71%
July 2016 2612 9 2621 0.84% 310.00 88% 84%
August 2016 2639 15 2654 0.57% 308.67 96% 89%