Products & Services: Loan Servicing
Life-of-loan servicing is our primary function and the backbone of our business; we’ve learned what works and we execute at the highest level, proudly earning the distinction as a U.S. Department of Education Exceptional Performer and regularly completing audits without any findings (that’s rare!).
Moreover, our customer care is second to none, built one loan at a time, to assist our clients with their education needs. Our employees have proven again and again their ability to successfully manage assets in a competitive and ever-changing market.
Our goal is to provide solutions to exceed your expectations and to provide a consistent, positive experience for our borrowers and partners. We manage your portfolio at every stage of its lifecycle – from origination through full payment (we can also function as a back-up servicer). We provide support staff and reports all along the way, and we will customize our servicing to meet our clients’ needs.
Currently, we service more than 100,000 loans. The 2011 2-year cohort default rate is 10% nationally. Ours is 6.3% (that’s 37% below the national average!). Our private default rate, on which we determine how much due diligence to perform instead of following federal standards, is much lower still. This is a direct result of increased borrower contact through every phase of the loan. Our knowledgeable staff answers questions and councils borrowers with every contact. Please review some of our default aversion and proven performance statistics.
We are proud to say that we do not use a voice response unit – when you call us, you talk to a person. In fact, most calls are answered in less than 30 seconds, and less than 0.5% go unanswered. National Education staff also speaks 10 different languages to accommodate our diverse borrowing population, and we boast an A + rating with the Better Business Bureau.
Our servicing system accommodates:
- Federal Family Education Loan Program (FFELP) loans, including all Stafford, PLUS, GradPLUS, SLS and consolidation loans
- Custom private loans
- Custom private consolidation loans
At National Education Servicing, we provide clients with 24/7 access to their web-based portal to retrieve historical loan information and to download web reports. Please visit our suite of example reports.
Are you ready to speak with us or need more information? We're excited to speak with you!
Call Us at (800) 345-4325